Discover all the benefits that Somaxi Tecnologia acquired after partnering with ADDEE to offer Managed IT Services.
Somaxi Tecnologia is an IT Managed Services company that started its operations in 2018 in the city of Camboriú – SC and was born with the aim of bringing more technology and knowledge to small and medium-sized companies.
The company operates various services for SMEs. For example, compliance with GDPR, remote monitoring and management, hybrid backup, managed antivirus, and cybersecurity risk analysis, among others. However, before the partnership with ADDEE, the range of services was not so broad, as the company faced some difficulties.
Therefore, in this post, we will understand what were the difficulties faced by Somaxi Tecnologia before getting to know ADDEE and N-able solutions. Follow up!
What were the difficulties that Somaxi Tecnologia faced before the partnership with ADDEE?
The company’s CEO and Founder, Allan Andrade, says that the company could not grow in the technology market. One of the difficulties was carrying out inventories of both hardware and software, as it took a long time and had an impact on the operation. In addition, something very common in the break-fix model is displacements to answer calls. At Somaxi Tecnologia it was no different, which affected the productivity of the team that wasted a lot of time with face-to-face consultations.
In addition, Mário Mokfa, Co-founder and COO, says that when customers requested information about the machine park, for example, the company was unable to deliver the requested service in a timely manner.
“Many problems and failures that happened in our customers, we had to waste time doing the checks. But now with N-able RMM it’s simpler, because the tool checks and solves many of these problems proactively, without the need for a technician to intervene. This brought us much more agility and cost reduction” – Mário Mokfa, Co-founder and COO of Somaxi Tecnologia.
What has changed with the use of N- able solutions?
With the use of N-able solutions and a partnership with ADDEE, the company was able to grow in the market, reduce costs — for example, with travel — and optimize the team’s time, which generated more satisfaction for customers.
Somaxi Tecnologia has even started to offer backup to its customers and to act in accordance with the LGPD. Allan Andrade (CEO and Founder), says that the N-able RMM opened the door for the company to start helping SMEs in adapting to the LGPD. With this change, the company can now explore and offer all the features of RMM.
What results have Somaxi Tecnologia achieved using the N- able RMM tool?
The company’s first mission with the N-able RMM came amid the coronavirus pandemic, they signed a contract with the mission of adapting and monitoring the customer’s entire IT structure. Thus, monitoring from its network assets to the printers, and in addition, half of the customer’s employees were in home office.
Djamerson Cuchinski (CTO) says that the client was going through a chaotic moment since a month ago the servers had been encrypted by ransomware. Therefore, Somaxi Tecnologia was concerned that the customer would be exposed to new cyberattacks.
Therefore, the first action was to analyze the assets to get to know the IT park better, for this, the team relied on the N-able RMM facility to generate inventories, both of hardware and software, and with the accurate information, they could start the onboarding of this customer.
As cybersecurity is critical, the team says that N-able RMM was crucial to achieving success and ensuring that the customer was safe.
Furthermore, before N-able RMM, Somaxi managed 200 devices and now manages more than 300 devices.
Partnership with ADDEE
“I often say to our team that ADDEE was the watershed within Somaxi. ADDEE not only gave us the opportunity to grow in the market by offering more solutions, but also taught us how to do it, and we are doing it. Our organizational structure today was designed almost 100% with tips from the ADDEE team. Always a very productive and high quality experience.” – Allan Andrade (CEO and Founder).
