For a managed IT service provider, having agility in the process is essential to meet all your demand. Mainly, without going back to a break/fix model.
For a managed IT service provider, having agility in the process is essential to meet all your demand. Mainly, without going back to a break/fix model, keeping the proactivity characteristics.
As your customer base grows, it becomes more complicated to manage all processes and perform all activities efficiently. That’s why, at that moment, many managers end up stumbling and putting out fires again.
The way out is to rely on technology solutions that can help your team manage all your customers’ infrastructure in the best way and also bring agility to the process. In this post, we will introduce you to a tool that can help. Follow up!
How to achieve agility in the process?
Technology is the only possible way to make your company more agile in serving customers and fulfilling their duties. In this way, bringing a greater capacity to attract more contractors and increase its effectiveness and profitability.
One such tool is N-able RMM, a complete solution for the delivery of managed IT services. It provides quick ticket features, allowing access to all essential ticket information such as customer name, details, and service items. Thus, allowing the technician to quickly know what must be done.
This results in much greater effectiveness of your team, which stops wasting time and becomes more agile.
What are the benefits of adopting N-able RMM?
There are several benefits of adopting N-able RMM for an IT-managed services company. Among them, we can highlight:
- Data security ─ full monitoring of your customers’ equipment;
- Remote management ─ maintenance, updates, and support can be performed remotely;
- Better performance ─ all activities become simpler, increasing the team’s service capacity;
- Increased productivity ─ technicians can produce more, traveling less.
What is unified endpoint management?
Unified endpoint management is nothing more than an organization of endpoints designed to keep, in a single interface or a single console, all the information about the various devices connected to your client. Thus, controlling and protecting them.
This model is touted as the successor of mobile device management methodologies, MDM, and corporate mobility, EMM. In times of quarantine, when the number of people working from the home office skyrocketed. In this sense, this is a fundamental concept to streamline the processes of an MSP.
The main difference is the possibility of integrating such a tool with the N-able MSP. This way, allowing your IT management solution to not be overloaded while maintaining constant monitoring of all devices on the network.
Keeping the process agile while meeting safety and productivity demands is only possible with the help of a specialized tool, such as the N-able MSP. This, in turn, aggregates all your company’s support, service, and billing information.
